Shipping Policy
Effective Date: 10-07-2025
Jurisdiction: Bihar, India
Introduction
This Shipping Policy explains how orders placed on https://cakeloo.com are processed, shipped, and delivered. By placing an order, you agree to the terms outlined below, which follow standard practices used by Indian e-commerce businesses.
1. Shipping Timelines & Delivery Methods
- Order Processing Time:
- Orders are processed within 1-2 business days (excluding Sundays and public holidays).
- During peak seasons or high order volumes, processing may take an additional 1-2 days.
- Delivery Methods & Estimated Timelines
| Shipping Method | Estimated Delivery Time |
| Standard Delivery | 2–5 business days (metro cities) |
| Standard Delivery | 3–7 business days (non-metro/remote areas) |
| Express Delivery | 1–2 business days (select locations) |
2. Coverage Areas
- We deliver across India, including major cities, towns, and selected rural areas.
- Delivery to remote or restricted locations may take longer or may not be available. If your pin code is not serviceable, you will be notified at checkout.
3. Shipping Charges
- Free Shipping on prepaid orders
- Cash on Delivery (COD): Free COD where available.
4. Handling of Delays, Damages, or Lost Shipments
- Delays:
- While we strive to deliver within the estimated timelines, delays may occur due to unforeseen circumstances (weather, strikes, etc.).
- You will be notified via email/SMS in case of significant delays.
- Damaged or Incorrect Orders:
- If you receive a damaged, defective, or incorrect item, contact us within 24 hours of delivery with photos and order details.
- We will arrange for a replacement or initiate a refund as per our refund policy.
- Lost Shipments:
- If your order is marked as delivered but not received, notify us within 48 hours.
- We will coordinate with our delivery partners to resolve the issue or offer a suitable resolution.
5. Order Tracking
- Once your order is shipped, you will receive a tracking number via email/SMS.
- You can track your order status on our website under “My Orders” or using the provided tracking link.
6. Contact Information for Shipping Issues
For any shipping-related queries or concerns, please contact:
- Email: info@cakeloo.com
- Phone: +91 092294 48275
- Address: New Police Lines, near Golghar, Rajapur, Raja Ji Salai, Lodipur, Bihar, India
7. Additional Notes
- We do not ship to P.O. boxes or military addresses.
- All shipping timelines are estimates and may vary.
- This policy is subject to change; please review periodically for updates.
This Shipping Policy is governed by the laws of Bihar, India and aligns with standard practices for Indian e-commerce businesses.
