Effective Date: 10-07-2025
Jurisdiction: Bihar, India
Introduction
This Refund Policy applies to all purchases made on https://cakeloo.com. By placing an order, you agree to the terms outlined below. This policy is designed to comply with Indian consumer protection laws and reflect common practices among Indian businesses.
1. Eligibility for Refunds
- Customized and Perishable Products:
Refunds are generally not available for customized or perishable items (such as cakes, chocolates, and bouquets) unless the item is defective, damaged, or does not match your order. - Cancellation Window:
- For regular cakes: Cancellations must be requested at least 1 day before the scheduled delivery.
- For large or special cakes: Cancellations must be requested at least 2 days in advance.
- Non-Refundable Situations:
- Same-day cancellations are not eligible for refunds.
- Products that have been used, damaged after delivery, or not in their original condition are not eligible for refunds.
2. How to Request a Refund or Cancellation
- Email: Send your cancellation or refund request to info@cakeloo.com with the subject “Cancellation Request.”
- Required Details:
- Order ID
- Reason for cancellation or refund
- Photographic evidence (if the product is defective or damaged)
3. Refund Process
- Approval Timeline:
All refund or cancellation requests are reviewed within 2-3 business day of receipt. - Refund Charges:
A 5% processing fee is applicable on all eligible refunds. - Refund Method:
Once approved, you will get refund in 3 to 5 business days in original payment method used at the time of purchase. - Refund Credit Timeline:
Post The exchanged or replaced product will be delivered within 3-5 business days, once the exchange is approved
4. Exceptions
- Defective or Wrong Products:
If you receive a defective, damaged, or incorrect product, notify us within 24 hours of delivery for a full refund or replacement, subject to verification. - Non-Delivery:
If your order is not delivered within the promised timeframe, you are eligible for a full refund.
5. Important Notes
- All refund decisions are at the sole discretion of Cakeloo.
- Refunds will only be issued to the original payment method.
- We reserve the right to modify or update this policy at any time, in compliance with applicable laws.
6. Contact Information
For any questions or assistance regarding refunds, please contact:
- Email: info@cakeloo.com
- Phone: +91 092294 48275
- Address: New Police Lines, near Golghar, Rajapur, Raja Ji Salai, Lodipur, Bihar, India
This Refund Policy is governed by the laws of Bihar, India and follows the guidelines set by the Consumer Protection Act, 2019 and E-Commerce Rules, 2020.
