Privacy Policy

Effective Date: 28-09-2024

Who We Are

Welcome to Cakeloo, a leading provider of cakes, chocolates, and bouquets. Our website URL is https://cakeloo.com. We are committed to protecting your privacy and ensuring transparency in how we handle your data. For any privacy-related inquiries, please contact us at:

Email: worldmybakery@gmail.com
Phone: +91 092294 48275
Address: New Police Lines, near Golghar, Rajapur, Raja Ji Salai, Lodipur
Company Registration Number (if applicable):

What Personal Data We Collect and Why

We collect several types of data to improve our services and provide you with the best experience:

Personal Data:

Name, email address, and contact information: Collected when you place orders or subscribe to updates.
Transactional data: Includes purchase history, payment details, and delivery information.
Technical data: Browser type, IP address, and cookies.

Purpose of Collection:

Order processing and delivery: To fulfill and track your orders.
Customer service: To respond to your inquiries or provide support.
Marketing and promotions: To keep you informed of our offers, based on your consent.

Sensitive Data:

We do not collect or retain any sensitive personal data, such as health-related information.

Comments

When visitors leave comments on our site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help with spam detection.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact Forms

We collect personal data submitted through our contact forms for customer service purposes. We retain this information for [insert duration] and do not use it for marketing purposes unless explicitly consented to by you.

Cookies

Our website uses cookies to track your activity and enhance your browsing experience. Cookies we use include:

Essential cookies: Necessary for site functionality (e.g., user login, shopping cart).
Analytics cookies: To gather anonymous data for site performance improvements.

You can manage cookie preferences through your browser settings.

Analytics

We use [insert analytics provider] to collect anonymous usage data to help us improve the website experience. Users can opt out of analytics tracking by [insert opt-out method]. For more details, please visit [insert analytics provider’s privacy policy].

Who We Share Your Data With

We may share your data with trusted third parties, including:

Delivery partners (e.g., Swiggy, Zomato) to fulfill your orders.
Payment processors for secure transactions.
Service providers for website maintenance and analytics.

We do not sell or trade your personal data to any third parties for marketing purposes.

How Long We Retain Your Data

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by law. For example:

Order information: Retained for 5 years for accounting and legal purposes.
Contact form submissions: Retained for 6 months.
Analytics data: Retained for 1 year.

What Rights You Have Over Your Data

You have the right to:

Access your personal data.
Request correction or deletion of your data.
Object to or limit processing of your data.
Withdraw consent at any time, where applicable.

To exercise these rights, contact us at [Insert Contact Email].

Where Your Data Is Sent

Your data may be transferred to and processed in locations outside the European Union. We ensure that any such transfers comply with EU data protection standards via agreements like Privacy Shield, or other legally approved mechanisms.

How We Protect Your Data

We implement strong security measures such as:

Encryption for sensitive information like payment data.
Two-factor authentication for account protection.
Regular staff training on data privacy.

Data Breach Procedures

In case of a data breach, we have the following procedures in place:

Internal reporting to track and manage breaches.
Customer notification within 72 hours if your data is affected.
Security audits to mitigate vulnerabilities.

Third-Party Data

We may receive data from third parties like delivery platforms (e.g., Swiggy, Zomato) or payment processors to facilitate your orders.

Automated Decision-Making

We do not use automated decision-making or profiling with user data.

Industry Regulatory Disclosure Requirements

If applicable, we comply with industry-specific regulations, such as data protection laws in the food or e-commerce sector.